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How to Send Money to Venezuela: A Step-by-Step Guide

Learn how our system makes sending money to Venezuela simple and hassle-free. In this video, we’ll guide you through the entire process—from registering your account and creating an order to making a payment and receiving notifications every step of the way. Watch now to see how easy it is to stay connected and support your loved ones.

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Frequently Asked Questions

Creating an Order

Follow these steps:

  1. Create your profile: Register on remesas.ca with your personal information (name, email, phone number, ID, etc.).
  2. Log in: Use your email and password to access the system.
  3. Create the order:
      1. Click on the “Create an order” button.
      2. Provide the recipient’s information: first name, last name, bank, and account number.
  4. Make the payment: Send the required amount in CAD via Interac e-Transfer to our email.
  5. We process your order: Once the payment is received, we deposit the amount in bolivars (Bs) in Venezuela.

  1. For your profile: Name, email, phone number, and ID.
  2. For an order: Recipient’s information (name, last name, bank, and account number).

Yes, as long as the order hasn’t been processed yet.

Remesas.ca keeps you updated throughout the transfer process with three email notification

  1. Order Confirmation: Sent immediately after you create your transfer order. It includes a “Track Your Order” link where you can click to check the status.
  2. Payment Confirmation: Sent as soon as we receive your payment. It also includes a “Track Your Order” link for easy status updates.
  3. Transfer Confirmation: Sent once the bolivars are deposited into the recipient’s Venezuelan bank account. This email includes an “Order Again” link to help you quickly create a new order

Payments and Transfers

You can pay via Interac e-Transfer to:

  1. Email: [email protected]
  2. Security answer suggestion: “Venezuela”.
    Once the payment is confirmed, we process your order.

Yes, you can:

  1. Create the orders.
  2. Make a single Interac e-Transfer with the total amount.
  3. Include the order numbers you’re paying for in the transfer note.
    This will reduce your bank fees.

Our Bs/CAD exchange rate is based on:

  1. Availability of bolivars in Venezuela.
  2. Bs/USD and CAD/USD parity.
  3. Intermediate transaction costs.
  4. Business profitability.
    The rate is updated in real-time to reflect market conditions.

Check the current exchange rate on our website: remesas.ca.

Yes, as long as the payment is registered under your name.

  1. If the order is still awaiting payment (pending status), our team updates it to reflect the latest exchange rate, ensuring it remains pending until you send the corresponding payment and everything is verified. This adjustment is made only if the new rate benefits you.
  2. However, if the exchange rate decreases, the order will remain at the original rate set when it was created.
  3. If the payment has already been received and the order is being processed (processing status), it will be executed using the original exchange rate at which it was created and confirmed

Processing Time and Availability

We guarantee transfers are processed the same day if we confirm your payment before 5:00 PM (MST time). However, we do our best to process orders within minutes of receiving payment.

Currently, the average time from receiving payment to money being deposited (if all beneficiary information is correct) is 15 minutes.

  1. We accept orders 24/7 on our website.
  2. Orders are processed from 8:00 AM to 5:00 PM (Calgary time).
  3. In exceptional cases, we can process orders outside these hours, subject to availability.

Orders are received 7 days a week, we work on weekends.

Security and Support

Yes. We are registered with FINTRAC and have years of experience, supported by positive customer testimonials.

You can contact us via email or WhatsApp: (587) 885-2535.

Please contact us immediately via email or WhatsApp for assistance.

Errors and Issues with the Order

Contact us immediately via email [email protected] or support (WhatsApp: (587) 885-2535). If the transfer hasn’t been processed yet, we can correct the information.

If more than 24 hours have passed since confirming your payment, and you haven’t received confirmation, contact us via email [email protected] or support (WhatsApp: (587) 885-2535).

Contáctanos de inmediato a través de correo [email protected] o soporte (WhatsApp: (587) 885-2535)

Limits and Restrictions

  1. Minimum amount: There is no defined minimum amount.
  2. Maximum amount: CAD 950.00 per person in a 24-hour period.
    This limit complies with FINTRAC requirements.

No. According to our FINTRAC compliance policies, the account holder must be the one creating the order.

Yes, a legal representative must send the following documents to [email protected]:

  1. Incorporation certificate.
  2. Shareholder and director information (including ID).
  3. A signed letter requesting account creation.
    After verifying the information, we will guide you through the next steps.

Other Services and Inquiries

Yes, if direct deposit is not possible, we will request the necessary details to process it via mobile payment.

We do not charge additional fees; everything is included in the exchange rate.

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